This Flickstree Terms of Service Agreement (the "Agreement" or "Terms of Service") is made between Flickstree, Pvt. Ltd. ("Flickstree," "we," "us," or "our") and you, our customer/visitor ("you" or "your"). This Agreement governs your use of www.flickstree.com and our FLICKSTREE-branded online video hosting and sharing services through our owned-and-operated websites, applications, embeddable video players and applications for JioPhone (Gudgudee, Now You Know, Ab aap jante hain) (collectively, the "Services").

If you wish to register any complaint in respect of any content available on Flickstree, kindly register the complaint with our grievance officer Ms. Dimple Dinani on compliance@flickstree.com, by providing the below mandatory information, in order to take cognisance of the complaint.

Full Name
Email ID
Content title, relevant video/ portion (time code)
Details of the Universal Recourse Locator (URL) of the content presently available on Flickstree
Concise details of the complaint

Please note that in absence of the complaint not filed in the aforesaid format and/or incomplete and/or misleading and vague in nature, the complaint will be considered as "invalid complaint".

GRIEVANCE REDRESSAL PROCESS

1. All complaints received having the aforesaid information will be acknowledged within 24 (twenty-four) hours.

2. The complaint will be reviewed, verified, and addressed at the earliest, however no later than 15 (fifteen) days upon receipt of the complaint.